Returns, Exchanges and General Terms
We know you have the right to change your mind. In the unlikely event you’re not in LOVE with your purchase, we can totally help you out! Regular-price merchandise can be returned within 14 days of the shipping date of the original order for a full refund or store credit. Merchandise must not be washed, worn or damaged. All original tags must be attached. Nice and easy.
Returning your order more than once: If you need to return the same order more than once, shipping costs will be charged.
Sale merchandise: Sale or discounted merchandise are NOT ELIGIBLE FOR A REFUND. Sale merchandise can be returned within 14 days of our shipping date for a store credit.
Gift cards: Gift cards have no expiration date and are NOT ELIGIBLE FOR A REFUND.
Final sale items: Bodysuits, underwear and any promotional gifts are final. From time to time, we may designate other merchandise as non-returnable, as well.
All Warehouse sale items will be considered final sale and are not eligible for a refund.
SHIPPING
Once your order has been placed please allow up to 2 business days for us to process your shipment and send you a shipping confirmation email that contains a tracking number. Holiday Order Processing Times: Due to the high volume of orders during the holiday season orders may take longer to process. All orders are subject to availability and credit verification.
Return packages without prior authorization are subject to a restocking fee of $25.
PROMOTIONS
Promotions cannot be combined. Codes cannot be used to buy gift cards. Gift cards can't be used to purchase other gift cards.
Buy 2 pairs, get 1 Ripped Denim: In case you want to return 1 of the 2 pairs you got for a refund, $98.48 (50% of the ripped denim price) will be deducted from the total amount paid for your purchase. In case you want to return 2 pairs, return the gift together or the full amount of the ripped denim will be charged. The ripped denim that is given as a gift is final sale.
EXCHANGE POLICY
Received your item and it is not your Perfect Fit? Let us help you out! Please use the Return Request form to submit a return request. After your return has been received at our warehouse, we will email you a store credit so that you can purchase the item in the size/ style/colour you want.
Need an exchange right away? If you just can’t wait, simply place a new order, and we'll ship it right away. After we’ve processed your return, we'll refund you for the cost of the original item. Our Return Policy applies.
In-store exchanges: An RA# is not required when exchanging your online purchase at our Freddy flagship retail stores. The item must be unworn, unwashed and in its original condition with all tags attached. You must have with you the packing slip or invoice included in the shipment.
HOW DO I REQUEST A RETURN OR EXCHANGE?
Step 1: Fill the form here to create a return. Upon review and approval, you will receive a Return Authorization number (RA#) via email. All online returns require a RA#. Your return may be rejected or delayed if it had been shipped to us without a RA#.
Step 2: Put the purchase in a sealed envelope with all the tags attached and send it our way. Detailed shipping instructions are provided in the email with the RA#. We regret to inform that we are unable to pay for return shipping, so we suggest to use a registered post service as we are not responsible for lost returns shipped by you. Keep the tracking number in case you need to track the package from the shipper’s website.
Step 3: Once the return is processed, you will receive a confirmation email. Please allow up to 2 weeks for your return to be processed.
WHAT HAPPENS IF I DON’T FOLLOW THE POLICY?
If you return an item that is worn, damaged, stained, or missing its hang tag, your return will not be processed. Instead, member services will notify you via email and offer 2 options:
1. The item can be re-shipped to you at your cost
2. The item can be donated to a local shelter.
If we do not receive a response within 5 business days, we will assume you prefer Option 2.
